Privacy Policy

Information we collect

When you call the dispatch line or use this website, we may collect:

• Contact details you provide, such as your name, phone number and service address.
• Request details, including the type of plumbing problem, access notes and preferred appointment time.
• Call records, such as the date and time of the call and the outcome of the referral.
• Technical data from this website, such as browser type, device type and pages visited.

How we use information

Information is used to route your request to an independent plumbing provider, confirm coverage, follow up on the referral and improve the service. We may also use call records to resolve complaints or disputes.

We do not sell your personal information. We do not use your information to send marketing text messages without your consent.

Sharing with service providers

When you ask for a referral, the details needed to handle the job are shared with an independent plumbing provider. That provider may contact you directly to confirm the appointment and provide an estimate.

Providers are independent businesses. Their own privacy practices apply once they receive your information, and we encourage you to ask how they handle your data.

Cookies and analytics

This website may use cookies and similar technologies to remember preferences and measure page performance. You can block or delete cookies in your browser settings. Blocking cookies may affect some site features.

We do not use cookies to collect payment information. Any analytics data is used in aggregate to understand which pages are useful.

Data retention and security

Call and referral records are kept only as long as needed for operational, accounting or legal purposes. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure.

Your choices and rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. You may also opt out of non-essential communications.

To make a request, call (888) 205-1556 and ask for the privacy contact, or email service@pipelineplumbingservices.com. We may need to verify your identity before completing a request.

Children

This service is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us and we will remove it.

Changes to this policy

We may update this policy to reflect changes in the service or the law. The updated date at the top of the page shows when the current version took effect.

Contact

Questions about this policy can be directed to service@pipelineplumbingservices.com or by phone at (888) 205-1556.